Política de envío
VivPaws™ Shipping & Return Policy
Last Updated: March 2026
Free Tracked Shipping on Every Order
Every VivPaws order ships with fully tracked delivery at no extra cost to you. We cover shipping so you don't have to worry about it — just place your order and we'll handle the rest.
Freshness You Can Trust
Here's what makes VivPaws different from mass-produced supplements sitting in a warehouse for months: we produce our taurine in small, quality-controlled batches to guarantee maximum freshness and potency for your cat. We don't stockpile old inventory. When you order VivPaws, you're getting a product made fresh — and your cat will notice the difference.
90-Day Money Back Guarantee
We're confident your cat will love VivPaws. But if you're not satisfied, we offer a 90-day money back guarantee from the date your order is delivered. That's three full months to see the results for yourself. Details on how to initiate a return are below.
Processing Your Order
Because we produce in small batches and fulfill as fresh stock becomes available, please allow 3–10 business days for your order to be processed and handed off to a carrier. During high-demand periods, promotions, or restocks following a sell-out, processing may take a bit longer. We'll always email you the moment your order ships.
By placing an order, you acknowledge that processing times may vary and that VivPaws cannot guarantee a specific dispatch date.
Estimated Delivery Times
After your order has been dispatched, estimated delivery within the United States is 10–15 business days. These estimates are guidelines, not guarantees, and delivery windows begin from the date of shipment — not the date you placed your order.
Tracking Your Order
You'll receive an email with your tracking number as soon as your order ships. Please allow 48–72 hours for the tracking link to go live and start showing updates — this is completely normal and doesn't mean anything is wrong with your order.
If your tracking seems stuck or you haven't received a shipping confirmation, reach out to us at Support@vivpaws.com and we'll look into it for you.
Sometimes Deliveries Take a Little Longer
We work with trusted fulfillment partners to get your order to you as quickly as possible. Occasionally, circumstances outside our control can cause delays — things like high order volume, carrier backlogs, customs processing, weather events, public holidays, or other force majeure situations.
We know waiting is never fun, and we appreciate your patience. A delay doesn't mean your order is lost — it's on its way.
Because orders enter our fulfillment queue immediately upon placement, we are unable to offer refunds or cancellations solely on the basis of shipping delays. If your order hasn't arrived more than 7 business days past the estimated delivery window (measured from dispatch), please contact us and we'll personally investigate.
How to Return a Product
If you'd like to request a return under our 90-Day Guarantee, here's how:
- Email Support@vivpaws.com with your order number and reason for the return.
- Our team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) number with return instructions.
- Pack the product securely in its original packaging with the RMA number clearly written on the outside.
- Ship it back using a trackable method within 14 days of receiving your RMA.
- Once we receive and inspect the product, we'll process your refund.
Returns sent without a valid RMA number will not be accepted.
Return Eligibility
To qualify for a return and refund, all of the following must be met:
• Your request is within 90 calendar days of your confirmed delivery date. • The product is unopened, unused, and in its original factory-sealed condition. • You have your order number or proof of purchase. • You've received an RMA number from us before sending anything back. • The product arrives at our facility within 14 days of your RMA being issued.
Because VivPaws is a consumable pet supplement, we cannot accept returns on any product that has been opened, used, partially consumed, or has a broken or tampered seal. This is for the safety and quality assurance of all our customers and their pets.
Return Shipping
Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service — VivPaws is not responsible for return packages that are lost, stolen, or damaged in transit. Refunds can only be processed once the product physically arrives at our facility and passes inspection.
Refund Details
Once your return is received and approved:
• Your refund will be processed to your original payment method within 10 business days. • Original shipping and handling charges are non-refundable. • Any free gifts, bonus items, or promotional extras included with your order must be returned as well — if not, their retail value will be deducted from your refund. • Refunds are issued to the original payment method only — no exceptions.
Items That Cannot Be Returned
• Opened, used, unsealed, or partially consumed products — even if barely used. • Products with broken, missing, or tampered safety seals or packaging. • Gift cards and e-gift cards. • Free samples, promotional items, or bonus gifts (including the complimentary measuring scoop). • Products purchased from unauthorized third-party sellers or marketplaces. VivPaws is exclusively sold at vivpaws.com. • Orders marked as final sale, clearance, or liquidation at the time of purchase.
Exchanges
We don't offer direct exchanges at this time. To get a different product or quantity, return your current order and place a new one.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, email us at Support@vivpaws.com within 7 calendar days of delivery with a photo and your order number. We'll make it right.
Subscriptions
When you choose Subscribe & Save, you're signing up for automatic recurring deliveries at a discounted price. Your subscription renews at the interval selected at checkout, and subscription orders follow the same return requirements as one-time purchases.
To cancel your subscription, email Support@vivpaws.com at least 5 business days before your next billing date. If your request comes in fewer than 5 days before billing, the next charge may already be processing and the cancellation will apply to the following cycle. Orders already charged, processed, or in the fulfillment queue cannot be cancelled or refunded through a subscription cancellation.
Chargebacks & Payment Disputes
If something's not right, please talk to us first at Support@vivpaws.com. We respond within 24–48 business hours and we genuinely want to resolve any issue directly.
Filing a chargeback or dispute without first contacting us may result in suspension or closure of your account, cancellation of pending orders, loss of refund or guarantee eligibility, being blocked from future purchases, and referral to collections or legal proceedings if the dispute is determined to be fraudulent.
Policy Abuse
VivPaws reserves the right to limit, modify, or refuse returns, refunds, or future orders for customers who abuse our policies, file repeated disputes, or act in bad faith.
EU Customers
Customers in the European Union have the right to cancel or return within 14 days of delivery under the EU Consumer Rights Directive, in addition to our 90-Day Guarantee.
Changes to This Policy
We may update this policy at any time. Changes take effect immediately upon posting to vivpaws.com. Continued use of our website or placement of orders constitutes acceptance of the updated terms.
Questions?
Email: Support@vivpaws.com Website: vivpaws.com Response Time: 24–48 business hours
We're a small team that genuinely cares about your cat's health. If you need anything, we're just an email away.
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